Kelly's Janitorial Service, Inc. (Kelly's) has developed unique cleaning and disinfecting systems for specialization in healthcare, public, and high traffic facilities with unlimited and limited custodial needs. Our staff of bonded employees deliver cleaning results with minimally low turnover, attributing to Kelly's consistent, and reliable services. Kelly's offers detailed, custom cleaning programs tailored to your needs with over 60 years of unmatched customer satisfaction at affordable rates.
Positive: Punctuality, Quality, Responsiveness, Value
Dear Mr. McKithen:
I would like to take this opportunity to thank Fernando Hurtado, your Project Manager for his quick response to our bathroom-flooding problem yesterday.
The cleaning lady, Blanca, reported the overflowing toilet to me. I went with her to take a look. To have a better understanding of what happened, I asked if she touched the toilet at all. She said no. While she tried to sweep the water toward the drain in the floor of the bathroom, I returned to my desk to call the Weinroth office, the building manager, to have the plumber take care of the toilet. Mr. Weinroth answered and I began by telling him we have an overflowing toilet, but before I could finish, he asked if I didn’t have a plunger in the bathroom and suggested I plunge the toilet. I promptly ended that conversation. I called our Operations and Mailroom departments looking for someone to turn off the water valve. Mike from the mailroom came over and shut off the water. He then suggested one of the cleaning staff could clean up the water that ran out on to the carpet since they may have that kind of equipment. Knowing this was not a janitorial issue, but remembering my earlier conversation with Mr. Wienroth, I called Fernando.
The water from the toilet flooded bathroom and a good portion of the hallway next to it. Although not the responsibility of the cleaning staff, Fernando adjusted his scheduled and was able to come to the site to provide assistance. Fernando did an excellent cleaning job. I want to thank him for his efforts and responsiveness particularly in light of the lack of responsiveness from building manager.
Thank you to Fernando, Blanca and Mike for their quick and helpful assistance.
Good evening Kym,
Thank you so much for helping us out today with our lockout. Joselin did show up early to help us out. 1 was able to finally get ahold of our president and get the key from her just before she arrived. We so appreciate your help as all of our keys, cell phones and purses were locked in office and Mike and Candice were gone for the day. I just wanted to say thank you!
I just wanted to take a moment and thank you for a wonderful job you did on the Rutger’s Project at the Lippincott Dorms. You completed the job on a timely basis with minimum disruption to my client. This was one of many the projects you have completed for us. You have continued to show your professionalism in our corporate projects as well.
Thanks again for a job well done.
Kelly Janitorial has made the last-second stresses of my job that much better. Sometimes I need a deep-cleaning service done for one of my clients ASAP, and Kelly Janitorial always pulls through. If you are looking for a company to perform OUTSTANDING quality cleaning services, quick responses, and A-1 customer service, THIS IS IT! Shout out to Kym and her crew for making it so easy– I can’t thank you enough. I look forward to sending many more referrals. Highly recommend.
NJ Realtors sincerely appreciates kelly’s relaible and trustworthy service. Thank you for your creative solutions and ideas that continue to improve our facility.
Your flexibility to work around our events, to offer additional services when needed, and personal attention does not go unnoticed.
Thanks very much!
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